◆What documents do I need to bring ?
Case 1: Passport + International Driving Permit (obtained in a country signatory to the Geneva Convention)
Case 2: Passport + Foreign Driver’s License (issued in Taiwan, Switzerland, Germany, France, Belgium, Monaco, Estonia) + Official Japanese Translation
◆Do I need a special driver’s license to drive an RV ?
No. A special license to drive an RV is not required. You can enjoy your trip with only a basic valid driver's license. Just make sure your driver's license can be used in Japan.
◆How do I pay for the rental ?
You can pay by credit card or bank transfer when making the reservation. We accept all major credit cards (VISA, Master, American Express, JCB, Alipay, Bitcoin).
◆Besides the rental cost are there any other charges I will incur ?
We require 150,000 JPY as a security deposit by credit card before you pick up your RV. Once you return the RV, we will refund your deposit in full within two weeks, unless there are additional unplanned charges – such as fuel shortage,vehicle damage or late return.
We require 2,160 JPY per day as an accident compensation Insurance. So the upper limit of RV repair expense that customer has to pay is 108,000 JPY in the event of an accident.
※NOC (Non-Operation Charge) will be charged separately.
＊NOC (Non-Operation Charge)
If the RV requires repair or cleaning due to a traffic accident, theft, break down, defacement, or other causes not attributable to Japan C.R.C, the customer may be charged a NOC as part of the compensation for loss of use during the repair or cleaning of the RV.
NOC amount for vehicle is fixed as below regardless of the degree of the damage :
・Customer drove RV to return location (RV condition allows for driving)：100,000 JPY
・RV was not returned to return location(RV condition does not allow for driving)：150,000 JPY
NOC amount for Equipment :
・If the equipment could not be repaired：The full amount of the purchase price of substitute item
・If the equipment can repair or refurbish：Time to Repair (Days)×Rental fee per day of the item × 50%
◆Can I make a change to a reservation ?
Yes, but since there are other customers using the RV, please contact our staff as early as possible if you need to change your reservation.
Changes of reservation from the second time, additional charges will be applied (3,240 JPY each time).
◆Can I extend the rental duration ?
Yes, but it is may not meet your needs and expectations during a peak season.
◆What if I return the RV before the date it is due ?
We accept it but we would not refund any rental fee.
◆What if I am late in returning the RV ?
Please contact our staff as early as possible when you are going to be late. We may charge you an extra expense depends on the situation.
◆Can you pick me up/drop me off at the airport ?
Basically Yes. Depends on which airport you would use, we provide free shuttle service, RV dispatch service or pay delivery service.
For more details, please refer to here, thank you.
◆What happens if the RV I reserved is unavailable ?
We will provide you another RV or refund you in full.
◆What if the RV breaks down ?
If you don’t need to take responsibility for it, we’ll provide you another RV or refund the difference.
◆Are there one-way rentals ?
Only between Tokyo and Narita. We do not provide one-way rentals in the other area.
◆Do you have baby/child car seats available ?
Yes. According to Japanese law, any child under the age of 6 needs to be in a car seat when riding in a car. You can rent it for 540 JPY per day.
◆Are pets allowed in the RV ?
Yes. Pets are welcomed, but the rental fee will be increased by 20%.
◆Do you provide multilingual GPS ?
Yes. But only in Tokyo and New Chitose right now.
◆Can I rent WIFI ?
Yes. But only in Tokyo and Osaka right now. You can rent it for 1620 JPY per day.
◆Can I rent an ETC card ?
Yes. But only in Tokyo, Narita and New Chitose right now. You can rent it for 324 JPY per day.
◆Can I rent studless tires (snow tires) ?
Yes. 1080 JPY per day. And if you rent RV in Hokkaido from November to March, you must rent snow tires for your safety.
◆Can I add options after reservation is confirmed ?
Yes. Because of limited stock, please contact our staff as early as possible.
◆Is smoking allowed in the RV ?
No. All RVs are non-smoking.
◆Are there restrictions on mileage ?
Yes.Our staff will check the milometer when you drop the RV off. If you have exceeded the limit(300 km/day), we’ll charge you extra km cost as 50 JPY per km.
◆What is “Hokkaido Expressway Pass” ?
"Hokkaido Expressway Pass" is a special product only available for foreign visitors to Japan. Unlimited access to Hokkaido's expressways, for one flat price! Don’t forget to rent it together with your RV if needed.
(Rental fee: 3600 yen~ /day)
For more details, please check here
★Driving rules in Japan